Refund Policy

Effective date: 08/01/2024

At Greenville IT Consulting, we prioritize transparency and fairness in our financial dealings. This Refund Policy outlines our practices regarding refunds in relation to our payment terms.

Payment terms overview

Project charges

Project charges are billed in two installments. An upfront payment of 50% of the total project cost is required before work begins. The remaining 50% is due upon completion of the deliverables and final client approval.

Monthly fees

Monthly fees for ongoing services, such as managed IT or security monitoring, are billed in full at the beginning of each month.

Service charges

Charges for third-party services, such as domain registration or email hosting, are typically paid directly by the client. We can manage these payments on your behalf using your credit card details.

Refunds

Project charges

• If you cancel a project after the upfront payment has been made, the initial 50% payment is nonrefundable due to the resources and time committed to your project.
• If the project is canceled before any work has begun, we may consider a partial refund of the upfront payment on a case-by-case basis.

Monthly fees

• Monthly fees for ongoing services are nonrefundable once billed. If you cancel before the end of the month, you will not receive a refund for that month's fee. Your service remains active until the end of the billing cycle.

Service charges

• Charges for third-party services are generally nonrefundable, as they are paid directly to the service provider. If you have an issue with these services, please reach out to the provider directly.

Early contract termination

• 30 days' written notice required.
• Early termination by the client requires payment of either 2 months' fees or 50% of the remaining contract value, whichever is greater.
• Upon termination, unused hours expire and outstanding payments are due immediately.

How to request a refund

To request a refund, contact us at [email protected].

Changes to this Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes are effective immediately upon posting the updated policy on our website.

Contact us

If you have any questions or concerns regarding our Refund Policy, reach out to [email protected]. Thank you for choosing Greenville IT Consulting.